Australian Warehouse & Pack-House English
By the End of This Lesson, You Can:
Say which part you missed
Name the gap clearly before asking for help.
Ask for a targeted repeat
Request only the detail you need — not the whole message.
Check similar letters or numbers
Distinguish B3 from D3, fifteen from fifty.
Read the final message back
Confirm the complete message accurately.
Use site-appropriate radio language
Apply "over" only when your site requires it.
The Radio Cuts Out
"Unit 3, take the [?] pallets to Bay [?]."
- You heard: the call sign and the task
- You missed: the quantity and the bay number
What should you say?
The Repair Loop
1 NAME THE GAP
"I missed the bay number."
2 REQUEST REPEAT
"Could you repeat the location?"
3 CHECK
"Was that Bay 2 or Bay 3?"
4 READ BACK
"Copy — six pallets to Bay 2."
Core Language
"I missed the bay number. Can you say it again?"
"I didn't copy the quantity or destination. Could you repeat both, please?"
"Was that B3 or D3? Please say the letter first."
What Did You Miss?
Name the gap when you can — it helps the other person repeat only what you need.
ITEM
"I missed the item."
QUANTITY
"I missed the quantity."
LOCATION
"I missed the location."
TIME
"I missed the time."
ID
"I missed the ID."
"I missed the ______."
Useful Repair Questions
B3 or D3?
"Was that B3 or D3?"
15 or 50?
"Was that fifteen or fifty?"
"Could you repeat the location?"
"Could you say the number one digit at a time?"
"Sorry, it's noisy here. Could you say that again?"
Listen & Repair
"Unit 3, take the ______ pallets to Bay ______."
Your teacher will read a message with one hidden detail.
Name the missing part
Ask a targeted question
Check one similar number or letter
Read back the complete message
Controlled Practice
Complete the repair using the sentence frames below.
Name the gap
"I missed the ______."
Request a repeat
"Could you repeat ______?"
Check
"Was that ______ or ______?"
Read back
"Copy — ______."
Round 1
Use the sentence frames above.
Round 2
No full sentence prompts.
Radio or Face-to-Face Noise?
"I didn't copy the last part." — Use site radio words only when required.
"Sorry, it's noisy here. Could you say that again?"
Role-Play · Round 1
You heard: Unit 3 · pallets · quantity missing · bay number missing
The teacher holds the complete message.
Name both gaps
Request the missing details
Check: Bay 2 or Bay 3?
Read back: item + quantity + location
Challenge · Round 2
No full sentence prompts. Repair one problem at a time.
Similar Letters
B3 sounds like D3
Similar Numbers
Fifteen sounds like fifty
Fast Speech
Teacher speaks too fast
Signal Cut
Message cuts out twice
Changed Detail
One detail is different
Feedback & Replay
Listen to one correction. Replay the same message immediately.
CORRECTION
Listen to one piece of feedback.
REPLAY
Repeat the full repair loop immediately.
ACCURATE READ-BACK
Confirm the complete message correctly.
Did you name the gap?
Was the repeat request targeted?
Did you check the similar detail?
Was the final read-back accurate?
Exit Ticket
The teacher gives one incomplete message.
Identify two missing details
Ask for a targeted repeat
Check one letter or number
Read back the complete final message
Workplace Challenge
Practise a 20-second repair loop aloud.
- Two gaps named
- Targeted repeat requested
- One letter or number checked
- Accurate final read-back
L3 · Repairing a Message in Noise